Why Choose Us

Miles Smith Insurance Solutions can trace it's origins to 1925 and has extensive experience arranging insurance solutions for businesses operating in high-risk industries.

Miles Smith Insurance Solutions is a Chartered Insurance Brokers providing advice-based insurance broking solutions for UK SME and commercial businesses. We are proud to have been arranging insurance solutions, and providing risk management advice, for nearly 100 years.

We have a vast amount of in-house expertise, and as a customer of Miles Smith you will benefit from working with a dedicated Account Executive and Account Handler who will understand your business, and are on-hand to assist you throughout the year, not just in the lead up to renewal or your mid-term adjustments. As a result of the care we give to our customers, we are honoured to maintain a retention rate of over 95%, with some of our customers remaining with us for over 30 years.

    Our retention rate stands at 95%... here is why:

  • We have significant experience in arranging insurance for businesses operating in a variety of high-risk industries
  • We arrange a bespoke, intuitive & forward thinking insurance solution for your business
  • Our team is committed to achieving comprehensive, proactive & practical support for your needs
  • We have an in-house claims team who are contactable 24/7 in the event of a claim

Risk management

Your insurance broker should no longer just be arranging insurance cover for your business, they should be proactively working with you to manage and mitigate the risks you face. Risk management delivers more than just protection and compliance, it can enhance operational effectiveness, improve resilience, create employee engagement and accountability... ultimately enabling improved business performance and competitive advantage.

The risks facing a business today are changing. Traditional threats still need to be managed and controlled, together with developing risks such as increasing litigation, employment law, reputation, contract requirements, IT and telecoms dependency, supply chain and loss of key personnel. Controlling it all is challenge.

Our staff are experienced in risk management, and will work with you and your insurer, to identify the risks your business faces and ensure you have the necessary insurance solutions and suitable risk management methods in place, to protect your business.

Highest quality standards & accreditations

We are committed as an organisation to maintaining the highest professional standards.

These standards give us frameworks to ensure that we are continuously providing an outstanding service to our customers, who are at the heart of everything we do.

Chartered Insurance Brokers Status

Miles Smith Insurance Solutions are proud to have been awarded the prestigious title of ‘Chartered Insurance Brokers’ by the Chartered Institute of Insurance (CII). This title is only awarded to firms committed to developing and maintaining the knowledge and capability of their people so they can deliver the highest quality advice. As Chartered Insurance Brokers we must always work in an ethical manner, placing our clients’ interests at the heart of the advice we give, a criteria we are delighted to rigorously adhere to.

ISO 27001:2013

We are pleased to be ISO 27001 certified. We achieve this following a rigorous assessment process, and renew it annually. The accreditation demonstrates we have effective security controls and policies in place to protect our customers. 

ISO 9001:2015

We hold our ISO 9001:2015 accreditation which demonstrates that our structure, responsibilities and procedures enable us to ensure our customers consistently receive high quality products and services. 

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